You can order or get answers to any questions you may have by sending us an email at firstname.lastname@example.org. Our Customer Service Center is open from 5am-4pm PST from Monday through Friday PST.
After placing your products in your shopping cart you will be directed to a secured page on our website to review and complete your order.
You may only purchase one (1) twelve (12) month supply per year effective the date of your purchase of the twelve (12) month supply.
In the past we have had issues with large purchases of multiple twelve (12) month supplies and individuals selling them illegally. Be aware that if you ever purchase products that have not come directly from Hair La Vie we cannot guarantee those products are not counterfeit, contaminated or illegally obtained. Products that are contaminated could have ingredients that have been changed or tampered with, or had the expiration date altered. Illegally obtained products may come from other countries where the health and regulatory requirements differ in the ingredients. Improper storage and handling would alter the performance of these products and potentially be dangerous. Further, we will not return the items or refund the amount paid.
Our payments are processed through Braintree, a division of PayPal Holdings, Inc.
Our shipping department can ship to any street addresses or P.O. Boxes within the continental United States.
Incorrect Shipping Addresses
During checkout you certify you are providing the correct shipping address. Please be sure to check your shipping address for errors before processing any orders. We can not be held responsible for products shipped to the wrong address due to input error.
If a package is returned due to an incorrect or incomplete shipping address provided by you, you will be responsible for the return shipping cost as well as the redelivery cost. Hair La Vie is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.
If you realize after placing your order you have given the wrong address, please contact our Customer Service Center immediately at (888) 588-0068 between the hours of 5am-6pm PST from Monday through Friday, Saturday 7am-4pm PST and Sunday 7am-11:30am PST. If the order has not shipped by the time you contact us we will be able to alter the address.
We ship our products Monday through Friday. Most orders will be processed the same business day or the following business day if past the time of pickup from carriers. Orders submitted on weekends, holiday weekends, or holidays will be processed on the next open business day. Please expect longer delivery times on holidays or long holiday weekends.
All orders, unless noted otherwise, will be shipped via USPS First Class or Priority Mail, or UPS SurePost. We provide delivery confirmation on all orders. Delivery times will differ by district. It can take up to 7 to 10 business days from the time your order leaves our processing center to receive your order.
Please allow an additional two to three days for delivery.
All orders, unless noted otherwise, will be shipped DHL, United States Postal Service Priority International or Express Mail International. Tracking numbers will be given but remember tracking information will not be available until after the package is delivered. Shipping rates are subject to adjustment based on international locations.
You are liable for any taxes or duties that may apply. We will not collect taxes or duties from you. It is your responsibility to look into your country/local policies of taxes and duties, and to abide by those. It is your responsibility to know if your country's Customs Department permits the shipment of our products and what the duties or tariffs may be upon delivery. We can not provide a refund for the shipping of any package if you refuse it or if it is refused by customs due to regulations and taxes or duties. If the order is seized by customs for any reason and is not returned to us, we cannot issue a refund.
If you choose to use a third party shipping service, you are responsible for any duties, taxes and shipping costs that may occur. Hair La Vie is not liable for any damages resulting from your use of any third party shipping services.
Hair La Vie can not be held responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. If you think you package has been misplaced contact us. We will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Hair La Vie stands behind every product we offer. We know that although a large majority of consumers love our products, a few people may not feel the same.
You may return your order for any reason within 90 days of your purchase. To receive a refund of your purchase (less shipping and handling) we must physically receive the returned product/s postmarked or sent within the 90 day period. Only one return per household per year is accepted.
Step 1: Important! Call Customer Service First Before Returning Any Product
Please contact customer service from Monday through Friday 5am-4pm PST via email at email@example.com to obtain a return authorization code. This will assist us in making sure your refund is credited to the correct account. Please do not return the product without this Return Authorization Code. Your Return Authorization code will be valid for 7 days. Credit will not be given product without a valid Return Authorization Code.
Step 2: Package Your Item for Return
To ensure your package arrives to us safely and undamaged please pack the item securely to prevent loss or damage. The return must include all opened and unopened bottles along with your Return Authorization Code.
Step 3: Label Your Package
Be sure to write the Return Authorization Code on the outside of your package and include the number inside your package as well.
Step 4: Method of Shipping
While you can use any shipping method you desire, we encourage you to protect yourself from loss or theft by insuring the return shipment and sending your package by some traceable method such as USPS priority or certified mail, UPS, or FedEx. Your return must be shipped within 7 days of receiving the Return Authorization Code. Save your receipt until your return is processed. We cannot issue a credit or refund for any item sent COD. Customer is responsible for any return shipping charges. WE DO NOT ACCEPT WALK-IN RETURNS. Returns must be addressed as follows:
Attn: Returns Dept.
Hair La Vie
2585 W 400 N, Suite 100
Lindon, UT 84042
Step 5: Receive Your Refund
Purchases will ONLY be refunded to the credit card or PayPal account used for the original purchase. It may take up to two billing cycles for the credit to appear on your monthly statement. Refunds are for complete purchase price of the items but do not include shipping and handling charges. Customer is responsible for any return shipping charges.
PLEASE ALLOW UP TO 2 WEEKS TO PROCESS YOUR RETURN AND UP TO 30 DAYS FOR REFUNDS. WE WILL ALWAYS DO OUR BEST TO PROCESS YOUR RETURN AND ISSUE YOUR REFUND AS QUICKLY AS POSSIBLE.
NOTICE: Returns without a return authorization code will not be accepted. If you have previously returned our products under this refund policy within the last year, any future requests for a refund within a year of the previous return(s) will not be honored.
Opened/Empty Returns: Product may only be returned as open or empty if adequate time has passed to consume the product as directed on the label. As an example, we will not accept a six-month supply of empty or opened product containers after only two or three months.
90-day Promise - Our Money Back Guarantee
Every Hair La Vie product comes with an 90-day 100 percent money-back guarantee. Feel confident and secure buying from Hair La Vie. If you're not completely satisfied with your results, we will refund your order for up to 90 Days, no questions asked. You read that right, you have a full three months to return under our risk-free offer, and that goes for products that are opened or unopened, used or unused.
For more details, please see our return policy above.
We typically process orders as soon as they are taken. This means that any changes to your order after the order has been placed cannot be guaranteed. Orders typically ship either the same business day or following business day. Once an order has been processed, it can no longer be canceled and can only be refunded upon the successful return of the products.
If there is an error in your shipping address, please contact customer service immediately. Once an order has shipped we cannot be responsible for errors made by the customer in the shipping address.
Products purchased prior to any promotional or sale dates may not be returned then, re-purchased at the reduced price. If you return the same product you've previously purchased within the last 90 days, then, return the higher priced item you will only be refunded the promotional or sale pricing.
We will send you an order confirmation when the order is taken and shipment notification email once your item(s) have shipped. Your order will be processed and shipped within one full business day after you order is taken (weekends and holidays not included). Your order should arrive within five to seven business days after it has been placed.
The email will also contain your tracking information. You can track your order at the shipping carrier's website. Please, give the carrier 48 hours to scan and update tracking information.